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This is your guide to availing of services from key offices from the local government of Naga. It is also available in printed form, now on its 5th edition.

Download the entire Naga City Citizen’s Charter Fifth Edition 2022 in PDF format (2MB) by clicking this link.

The Citizen’s Charter in brief

This publication is the tool developed by the City Government to empower its citizenry by promoting transparency and accountability in service delivery. The guidebook describes the key services of the City Government, written for the benefit of its customers.

Services are presented as step-by-step procedure for availing each service, the response time for its delivery, and the city hall officers and staff responsible for the services. A list of requirements is also included.


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