Naga City Citizens Charter

Requesting information under the Freedom of Information Ordinance

Through Ordinance 2021-014 (The Freedom of Information Ordinance of Naga City), citizens of Naga are armed with a mechanism through which they can request for information and file any complaint.

Availing of Leprosy Drugs

Free treatment for leprosy

Securing Zoning Clearance for Building Permit

Enterprises and private persons constructing a new building or applying for expansion/renovation are required to secure a zoning clearance upon application for a building permit. This should be done before the start of construction to ensure that the building/business is…

Payment of Utilities

Avoid penalties for late payment of electrical and water connections.

Regular Garbage Collection

Efficient and timely collection of waste materials at the NCPM

Cash Ticket Collection

Cash ticket collection (plasada)

Availing of Naga GrOWNegosyo Program Services

Assistance for small and micro enterprises in the city.

Securing Permit to Hike at Mt. Isarog Natural Park

Hiking to Mt. Isarog? Get a permit from the City ENRO.

Availing of Streetlights Maintenance Services

Busted streetlights? Get in touch with your friends at the General Services Office.

Conveying Complaints via eMail

Individuals may convey their complaints, feedback, and requests for services on all aspects of city government operations via e-mail.