Serbisyo Para sa Nagueño

Conveying Complaints via eMail

Individuals may convey their complaints, feedback, and requests for services on all aspects of city government operations via e-mail.

i-Governance Office

2/F Raul S. Roco Library Bldg., Naga City Hall Complex, Juan Q. Miranda Ave., Concepcion Pequeña, Naga City  

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Full Service Details

For a more detailed description of the service, including persons responsible, you may view the attached document. (PDF file)

Citizen's Charter 5th Edition (2022)

To view the full extent of city services, click here for the entire Citizens Charter: 5th Edition, broken down into segments.

Individuals may convey their complaints, feedback, and requests for services on all aspects of city government operations via e-mail. Improving access to the city government by individuals through various information and communication technology (ICT) tools is part of the i-Governance’s objective to continually engage Nagueños in governance mechanisms, enabling the city government to enhance operations and improve service delivery.

The City Mayor and the i-Governance Program Office track and monitor complaints sent through text or e-mail.

STEPS:

  • Send an e-mail to the office concerned (Please refer to the City Government directory for a list of e-mail addresses). Email works best for messages that need to be accompanied by pictures, files and other attachments.
  • Furnish the City Mayor (mayor@naga.gov.ph) and the i-Governance Project Office (igov@naga.gov.ph) a copy of your e-mail.
    This is for monitoring purposes.
  • Reply made within 24 hours from receipt of e-mail

  You may also contact us via this form.

MyNaga App, available for both Android and iPhone devices, is available for download.