Complaints against erring public utility drivers

Complaints against erring trimobile drivers are addressed by the Traffic Adjudication Board, created by Ordinance No. 93-049 or the Transport and Traffic Code of the City of Naga.

Steps:

1. The complainant looks for the assigned clerk and presents his / her complaint. (Should have name and address of driver/operator)
2. The clerk interviews the complainant to verify the name and address of the trimobile driver/operator.
3. The complainant is asked to sign the same; and is informed of the date and time of the hearing or mediation.
4. The clerk prepares the complaint in written form.
5. The clerk issues a copy of the complaint form to COMCEN to disseminate to a traffic enforcer thru radio/phone to apprehend the driver concerned.
6. The complainant returns to the PSO on the date and time set for the hearing and investigation.
7. The PSO conducts the hearing and investigation in the presence of the complainant and trimobile