Any resident or barangay official of Naga City may report or request from the General Services Department (GSD) streetlight maintenance services. This includes inspection, changing of defective bulbs and installation of new streetlights.
The GSD will respond immediately within the day if the request is received in the morning. Otherwise, action will be taken the next day.
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CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. Get Job Order from the City Mayor’s Office for your service request (streetlight repair/ replacement).
| 3 minutes 5 minutes | Frontline Personnel
ARTHUR F. ABONAL CGDH I JOSE ENRIQUE A. MANSOR Public Services Foreman ROMEL C. DEVISON Metro Aide I | ||
2. Acknowledgment of Job Order. Proceed to the GSD Office and present your approved Job Order form to the Personnel-in-charge/ Frontline Staff and a final interview will be done for the confirmation of the service request. The Personnel-in-charge/ Frontline Staff forwards the Job Order form to the General Service Officer for his approval and for scheduling of work. * Scheduling of Job Order request depends on the nature of work to be done. | 5 minutes 2 minutes | ARTHUR F. ABONAL CGDH I JOSE ENRIQUE A. MANSOR Public Services Foreman HONESTO DLS. PEREZ, JR. Metro Aide I ROMEL C. DEVISON Metro Aide I | ||
3. Dissemination of Job Order to streetlight crew. The Personnel-in charge/ Frontline Staff records the Job Order in a logbook to determine the team who will handle the work. | 3 minutes | ARTHUR F. ABONAL CGDH I HONESTO DLS. PEREZ | ||
4. Service Provision. Streetlights crew goes to the reported area and performs the Job Order work as requested. | Within the day (or the next day depending on the nature of the work | Streetlights Crew | ||
TOTAL | P | 1 day and 18 minutes | ||
GSD Bldg, Maria Cristina St., Concepcion Pequeña, Naga City
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THE NAGA CITY iGOVERNANCE OFFICE