Citizens Charter Main
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Endorsement of Civil Registry Records to Civil Registrar General, Philippine Statistics Authority

Department/Office: City Civil Registry Office
Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who May Avail: Those who wish to have record/clear record of Civil Registry document in PSA

About the Service

AS A RULE, all civil registrars shall submit civil registry documents to the Office of the Civil Registrar-General (OCRG) through their respective Philippine Statistics Authority (PSA) provincial offices.

There are instances when the PSA National Office cannot issue pertinent documents to interested parties because records are namely:

  • Not available in its archives
  • The requested documents are still being processed by the provincial office
  • With blurred or off-line entries
  • Correction of entries in the Geographic Statistical Portion and/or Registry Numbers on Civil Registry Documents

To facilitate the issuance of requested documents, the concerned Provincial Statistics Officer (PSO) or Civil Registrar is required to submit or indorse the needed document to the PSA.

Endorsement Fee P 300.00
Certified copy of Birth/Marriage/Death Certificate P 150.00

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  • Original PSA Negative Certification (valid for one year from the date of issuance) with 2 photocopies, OR
  • PSA issued Birth/Marriage/Death Certificate
  • Philippine Statistic Authority
  • Philippine Statistic Authority

Steps

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Presentation of the Document.

Present the documents for verification.

2. Receives the
    documents and
    examines as to
    authenticity.

 

7 minutes

ANDREA MILAGROS V. SALVA

Administrative Aide IV

 

3. Verification.

Verifies from the computer database for the availability of the record

If not available in the computer database, a diligent manual search will be done.

 

2 – 5 minutes



30 minutes

ANDREA MILAGROS V. SALVA

Administrative Aide IV


ROY C. MALANYAON
Data Encoder
(Job Order)

 

4. Recommendation

If the records yields positive result, issues an Order of Payment. If negative, advice client for late registration of the Civil Registry Record.

 

5 minutes

ANDREA MILAGROS V. SALVA

Administrative Aide IV

5. Payment of fees.

Pay the required fees.

6. Receive payment
    and issue O.R.

See fees above.

10 – 20 minutes

Local Revenue Collection Officer

CITY TREASURER’S OFFICE

7. Preparation of the Endorsement

Present the O.R.

8. Receive the O.R.,
record and prepares the certifications/
certified true copies of the documents and endorsement to PSA.

 

10 minutes



ANDREA MILAGROS V. SALVA

Administrative Aide IV

 

9. Review and Approval.

Review, approves and sign the documents.

 

3 – 5 minutes

MARIA DOLORES P. DE LOS REYES

CGDH I

(City Civil Registrar)

10. Release of
  Documents.

Signs the logbook.

11. Record and release the client’s file copies.

 

1 minute

ANDREA MILAGROS V. SALVA

Administrative Aide IV

 

12. Transmit the
  endorsement to
  PSA.

  

TOTAL

P

1 hour and 28 minutes

 
City Civil Registry Office
For inquiries, pls. contact: Mrs. Ma. Dolores P. de los Reyes | CGADH I / City Civil Registrar
Address:

City Civil Registrar’s Office
109 – G/F Main City Hall Bldg., Naga City Hall Complex, Juan Q. Miranda Ave., Concepcion Pequeña, Naga City

Contact Number:
☎ PLDT: +63-54-871-2050 (Local: )
☎ GLOBE: +63-54-205-2980 (Local: )
Citizens Charter Main
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