Citizens Charter Main
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Disaster Emergency Response and Other Services for Disaster Management

Department/Office: City Disaster Risk Reduction Management Office
Classification: Simple
Type of Transaction: G2C - Government to Citizens, G2B - Government to Businesses, and G2G - Government to Government
Who May Avail: Citizens of Naga City and Stakeholders

About the Service

Response activities are undertaken immediately after a disaster to provide emergency assistance to victims.

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Steps

CLIENTS STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client calls ComCen for assistance (emergency response, disaster management and other related services)

2. Receives call and collect pertinent information of the incident from the client

 

2 – 3 minutes

ComCen Calltakers

 

3. Dispatch responding Team (SARU)

Render appropriate assistance to the client

 

Immediate




Immediate

ComCen Calltakers

Responding Team (SARU)

 

4. Gather information and documentation of the incident and preparation of incident report

 

Upon completion of emergency response

Team Leader

TOTAL

 

2 – 3 minutes

 
City Disaster Risk Reduction Management Office
For inquiries, pls. contact: Mr. Raynor A. Rodriguez /Acting LDRRM Officer
Address:

G/F, Pagcor Multipurpose Evacuation Center,
Balatas, Naga City, Philippines, 4400

Contact Number(s):
☎ PLDT: +63-54-871-2050 (Local: 3060)
☎ GLOBE: +63-54-205-2980 (Local: 3060)
Citizens Charter Main
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