The Market Enterprise and Promotions Office is committed to protect the rights of consumers and to solve grievances, answer questions, and nurture a good relationship with customer. As such, MEPO has established the Consumer Welfare Desk to meet these needs and to give quality customer service to all market-goers. The Consumer Welfare Desk is located at the 2nd level at the NCPM Activity Center
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CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. Consumer files complaint | 2. Assistance in customer / stall owner complaint Logging of complaint | P | 5 minutes | ALLAN B. RIVERA Administrative Aide IV (Clerk II) ISIAH LANZ S. PAQUEO Job Order (Consumer Welfare Desk Officer on Duty) |
3. Initial meeting of involved parties | 10 minutes | ALLAN B. RIVERA Administrative Aide IV (Clerk II) ISIAH LANZ S. PAQUEO Job Order (Consumer Welfare Desk Officer on Duty) | ||
4. Mediation (Agreement between parties) | 15 minutes | ALLAN B. RIVERA Administrative Aide IV (Clerk II) ISIAH LANZ S. PAQUEO Job Order (Consumer Welfare Desk Officer ON Duty) ELMER C. PITALLANO Chief Operations Officer Security Unit | ||
5. Follow-up on the case (if unresolved) | 5 minutes | ALLAN B. RIVERA Administrative Aide IV (Clerk II) ISIAH LANZ S. PAQUEO Job Order (Consumer Welfare Desk Officer on Duty) | ||
6. Information / Queries | 1 - 2 minutes | ALLAN B. RIVERA Administrative Aide IV (Clerk II) ISIAH LANZ S. PAQUEO Job Order (Consumer Welfare Desk Officer on Duty) | ||
7. Security assistance is relayed to the Security Office / Market Guards) | 2 minutes | ALLAN B. RIVERA Administrative Aide IV (Clerk II) ISIAH LANZ S. PAQUEO Job Order (Consumer Welfare Desk Officer on Duty) | ||
TOTAL | none | 39 minutes | ||
2/F Naga City People’s Mall, Gen. Luna St., Naga City
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