The Traffic Adjudication Board, created by Ordinance No. 93-049 or the Transport and Traffic Code of the City of Naga, is the venue for complaints against erring trimobile drivers.
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
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CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. The complainant looks for the assigned clerk and presents his / her complaint. | 2. Clerk interviews the complainant to verify the name and address of the trimobile driver/operator. | P | 10 minutes | RENNE F. GUMBA CGDH I PSO Head EDITA O. BETAVERA Administrative Aide I (Casual) |
3. The complainant is asked to sign the same; and is informed of the date and time of hearing or mediation. | 4. The clerk prepares the complaint in written form. | 3 minutes | ROLANDO S. FRANCIA Administrative Aide I (Casual) EDITA O. BETAVARA Administrative Aide I (Casual) | |
5. Clerk issues a copy of the complaint form to COMCEN to disseminate to a traffic enforcer thru radio/phone to apprehend the driver concerned. | 2 minutes | ROLANDO S. FRANCIA Administrative Aide I (Casual) EDITA O. BETAVARA Administrative Aide I (Casual) | ||
6. Complainant returns to the PSO on the date and time set for the hearing and investigation. | 7. The PSO conducts the hearing and investigation in the presence of the complainant and trimobile driver / operator. He renders a decision afterwards. | 15 - 30 minutes | RENNE F. GUMBA CGDH I PSO Head EDITA O. BETAVARA Administrative Aide I (Casual) | |
TOTAL | P | 50 minutes | ||
Public Safety Office
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