Individuals may convey their complaints, feedback, requests for services on all aspects of city government operations e-mail. Improving access to the city government by individuals through various information and communications technology (ICT) tools is part of the i-Governance’s objective to continually engage Nagueños in governance mechanisms so that the city government can enhance operations and improve service delivery.
The City Mayor and the i-Governance Program Office tracks and monitors complaints sent through text or e-mail.
|
|
CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
Complaints/ Suggestions sent through e-mail: 1. Send Complain / Suggestion Send an e-mail to the office concerned (Please refer to the City Government directory for a list of e-mail addresses). Furnish the City Mayor (mayor@naga.gov.ph) and the i-Governance Project Office (igov@naga.gov.ph) a copy of your e-mail. This is for monitoring purposes. | Reply made within 24 hours from receipt of e-mail | |||
2. Action on Complaint / Suggestion The City Mayor, city government offices and the i-Governance Project Office check their e-mails at least once a day. The City Mayor calls the attention of the office concerned; and coordinates efforts to address the complaint / suggestion. | Reply made in 24 hours from receipt of e-mail | NELSON S. LEGACION CITY GOVERNMENT OFFICE CONCERNED HUBERTO I. URSUA CGHD I / | ||
TOTAL | 2 days | |||
2/F Raul S. Roco Library Bldg., Naga City Hall Complex, Juan Q. Miranda Ave., Concepcion Pequeña, Naga City
If you have recently transacted with this office, we'd like to know how it went, This Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback will help this office improve its services. Clicking on the link will redirect you to a survey page.
THE NAGA CITY iGOVERNANCE OFFICE