Filing complaint assistance is a service provided by the City Solid Waste Management Office to SWMO, Motorpool, Special Concerns, and Sanitary Landfill Personnel, as well as their family and relatives, and other concerned citizens, who require/ seek assistance in relation to violations of the Magna Carta of Women under RA-9710, and the VAWC Act under RA-9262, also known as Anti-Violence Against Women and Their Children, as well as the Safe Spaces Act or Bawal Bastos Law (RA-11313), involving or affecting the SWMO, Motorpool, SCO, SLF employees, and any other concerned individuals.
Type of Services
Complaints, case or issues pertaining to the following:
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CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. Fill-up Complaint Form. | 2. The personnel in-charge receives, files, and submits the complaint form to the Head of Office. | 3 minutes | MAE Z. HERMINA | |
3. The Head of Office evaluates the complaint form and endorses to the In-Charge of the Assistance Complaint Desk. | 3 minutes | ENGR. JOEL P. MARTIN SWM Officer I | ||
4. The In-charge of the Assistance Complaint Desk takes action by issuing a memorandum to the complaint person, and if needed, schedules a meeting with the complainant and the involved person/s. | 5 minutes | EDGAR P. SANORJO | ||
5. Issuance of Notice. The In-charge of the Assistance Complaint Desk assigns its member secretary to prepare notice to the complainant and the involved personnel for their attendance to the scheduled meeting. | 5 minutes | EDGAR P. SANORJO MARNEL J. BASILAN | ||
6. Appearance to the meeting. | 7. Meeting/ Counseling. The In-charge of the Assistance Complaints Desk together with his/her appointed members facilitate the meeting between the complainant and the complaint/ involved persons for necessary actions or possible settlement. | 2 hours | EDGAR P. SANORJO COLETA C. BEQUILLO MARICRIS A. PEREZ ANNABEL C. PERAN | |
8. Submission of Report. A report of the meeting or any recommendation from the Complaint Desk Officer and members will be submitted to the Head of Office for his information, suggestion, recommendation, and final action. | 1 day | ENGR. JOEL P. MARTIN SWM Officer I | ||
9. The In-Charge furnishes a copy of the report on the final action made by the office to the complainant. | 1 day | EDGAR P. SANORJO MAE Z. HERMINA MARNEL J. BASILAN | ||
TOTAL | P | 2 days and 130 minutes | ||
Roxas Ave., Concepcion Pequeña, Naga City
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THE NAGA CITY iGOVERNANCE OFFICE