Citizens Charter Main
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Assistance in Crisis Situations

Department/Office: City Social Welfare Development Office
Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who May Avail: Individuals and Families in inadequate resources

About the Service

The City Social Welfare and Development Office (CSWDO) provide emergency financial assistance or referrals for free service to individuals and families who are in extremely difficult situations and have inadequate resources.


Medical Assistance

  • Hospitalization Expenses
  • Medical Treatment and Procedures (Medicine & Medical Laboratory)
  • Other Medical Expenses

 

Food Assistance/Non-Food Assistance

* Vulnerable Individuals

  • Immediate provision of food packs
  • Cash Assistance equivalent to the cost of food packs

 

Educational Assistance

  • Tuition Fees Augmentation
  • School supplies
  • Transportation expenses
  • Other school expenses

 

Transportation Assistance

  • Return to Provinces permanently
  • Seek medical intervention
  • Attend emergency concerns
  • Stranded/Victims of pick pockets

 

Burial Assistance

  • Funeral Cost and related expenses
  • Bringing remains of the deceased to their residence or burial site
  • Cremation Cost

 

Assistance for other Support Services

  • Provision of outright Cash
    • Provided to individuals and families in extremely difficult circumstances

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  • Medical Assistance

Prescription, Laboratory Request, Hospital Bill, Medical Certificate or Abstract, Valid ID or Certificate of Residency if ID presented has no address


  • Naga City Hospital / City Health Office / Concerned Hospital
  • Food and Transportation Assistance

Police Blotter (if victim of pick pockets), Medical Certificate and Referral from doctor, Valid ID or Certificate of Residency if ID presented has no address

  • Philippine National Police / City Health Office / Naga City Hospital / Bicol Medical Center
  • Educational Assistance

Certificate of Indigency, present school assessment or statement of account, school OD, Voter’s ID/Certification

  • Barangay, School where the student was enrolled, COMELEC

  • Burial Assistance

Photocopy of relative’s Death Certificate, OSCA ID and Certification of membership from the OSCA (if Senior Citizen), PWD ID and Certification of membership from PDAO (if PWD), Solo Parent ID (if Solo Parent), Affidavit of residency (if deceased died outside Naga City but a registered resident of Naga City), Original Funeral Contract

  • Local Civil Registrar, Office of Senior Citizens Affairs / Persons with Disabilities Office / Solo Parent Office, Public Attorney’s Office, Funeral Parlor Concerned
  • Emergency Shelter Assistance

Barangay Certification and Certification from the Bureau of Fire Protection

  • Barangay, Bureau of Fire Protection
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CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  • Medical Assistance

Prescription, Laboratory Request, Hospital Bill, Medical Certificate or Abstract, Valid ID or Certificate of Residency if ID presented has no address


  • Naga City Hospital / City Health Office / Concerned Hospital
  • Food and Transportation Assistance

Police Blotter (if victim of pick pockets), Medical Certificate and Referral from doctor, Valid ID or Certificate of Residency if ID presented has no address

  • Philippine National Police / City Health Office / Naga City Hospital / Bicol Medical Center
  • Educational Assistance

Certificate of Indigency, present school assessment or statement of account, school OD, Voter’s ID/Certification

  • Barangay, School where the student was enrolled, COMELEC

  • Burial Assistance

Photocopy of relative’s Death Certificate, OSCA ID and Certification of membership from the OSCA (if Senior Citizen), PWD ID and Certification of membership from PDAO (if PWD), Solo Parent ID (if Solo Parent), Affidavit of residency (if deceased died outside Naga City but a registered resident of Naga City), Original Funeral Contract

  • Local Civil Registrar, Office of Senior Citizens Affairs / Persons with Disabilities Office / Solo Parent Office, Public Attorney’s Office, Funeral Parlor Concerned
  • Emergency Shelter Assistance

Barangay Certification and Certification from the Bureau of Fire Protection

  • Barangay, Bureau of Fire Protection
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Steps

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

 

1. Conduct Client’s Orientation for Screening and Verification.


The Social Worker in-charge will conduct the orientation on the necessary requirement needed and steps to follow.

 

5 – 10 minutes

SOCIAL WORKER OF THE DAY


NIÑO ANGELO O. NAVIA
Administrative Aide

(Job Order)


SHIRLEY H. BORERO
Administrative Aide
(Job Order)

 

2. Assigning of Numbers


After the orientation,

the distribution of

assigned number will

follow.

 

1 minute


SOCIAL WORKER AND SOCIAL WELFARE VOLUNTEER

 

3. Assessment


A Social Worker will

interview and assess

the client’s needs.

 

5 minutes

EDEN T. SAN ANDRES
Social Welfare Office I


SHIELA P. CONDENO
Project Development Officer II


EVANGELINE S. MANALO
Social Welfare Officer III



JEANETTE B. ALARCON
Social Welfare Office I


MARILOU M. PALACIO

Social Worker (COS)

 

4. Provision of Assistance


Social Worker will

release assistance

needed.


CSWDO personnel

provides financial

assistance or refers

the client to the

following for free

provisions of the

service:


  • Pharmacy
  • Laboratory
  • Hospital
  • Funeral Parlor
  • Transport Companies
 


2 minutes

GLORIA Z. RODRIGUEZ

Administrative Aide I


MARIA VICTORIA R. BATACAN


MARIA VICTORIA P. FELIPE

Administrative Aide I


MERGIE C. ASPA
Administrative Aide I


MARILOU M. PALACIO

Social Worker (COS)


ARNOLD B. AZORES
Social Welfare Aide


ANGIELINE A. MORILLO
Administrative Aide I


MARIAN C. VILLAFLORES
Administrative Aide I

TOTAL

P

18 minutes

 
City Social Welfare Development Office
For inquiries, pls. contact: Mrs. Annabel SJ. Vargas /CGDH I
Address:

City Social Welfare Development Office
G/F Social Development Center, Naga City Hall Complex, Juan Q. Miranda Ave., Concepcion Pequeña, Naga City

Contact Number(s):
☎ PLDT: +63-54-871-2050 (Local: 3040)
☎ GLOBE: +63-54-205-2980 (Local: 3040)
Citizens Charter Main
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